Return Policy
Returns & Refunds
We stand behind the quality of every bottle we ship. If something isn't right, we'll make it right — simply and quickly.
We Craft with Care. We Stand Behind It.
Every CopperHome bottle is hand-hammered by master artisans in Rajasthan and passes rigorous quality checks before it reaches you. We take immense pride in what we make — and we want you to love what you receive.
If for any reason you're not completely satisfied, our return and refund policy is here to give you complete peace of mind. No runaround, no complicated forms — just straightforward support.
What Can Be Returned?
To be eligible for a return, your item must meet the following conditions:
- ✓Returned within 30 days of the delivery date
- ✓Item is unused, unwashed, and in its original condition
- ✓Original packaging is intact (box, pouch, and any accessories included)
- ✓Proof of purchase (order confirmation email) is provided
- ✓Item is free from physical damage caused after delivery
The following items are not eligible for return:
- ✕Items returned after 30 days of delivery
- ✕Items that have been used, washed, or show signs of wear
- ✕Customised or personalised orders
- ✕Items damaged due to misuse, dropping, or improper care
- ✕Gift cards or promotional items
Starting a Return is Simple
We've made the return process as easy as possible. Just follow these steps:
📸 Tip: If your item arrived damaged or defective, please photograph the item and packaging before contacting us. This helps us resolve your case faster and ensures we can hold our logistics partners accountable.
Your Refund, Your Way
Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method automatically.
Please note that depending on your bank or card provider, it may take a few additional business days for the credit to appear on your statement. This is outside our control, but we're always here to help if you have questions.
💳 Please note: Original shipping fees are non-refundable unless the return is due to our error (wrong item sent, defective product, or damage in transit).
Want a Different Bottle?
We'd love to find you the perfect CopperHome piece. If you'd like to exchange your item for a different style, size, or design, please contact us within 30 days of delivery.
Exchanges are subject to the same eligibility conditions as returns. If the item you'd like is of a different value, we'll charge or refund the difference accordingly.
To begin an exchange, simply email support@copperhome.shop with your order number and the item you'd like instead.
Who Pays for Return Shipping?
- ✓Defective or wrong item received: CopperHome covers all return shipping costs. We'll arrange a prepaid label for you.
- ✓Change of mind returns: The customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
- ✓Damaged in transit: Please contact us with photos of the damage. We will cover all costs and prioritise your case.
Built to Last — Guaranteed
Beyond our 30-day return window, every CopperHome bottle comes with a Lifetime Quality Guarantee. If your bottle develops a manufacturing defect — such as leaking seams, structural cracking under normal use, or degradation in material quality — at any point in its life, please contact us.
We will assess the issue and, where applicable, offer a replacement or store credit. This guarantee does not cover damage from accidental drops, misuse, or normal patina development (which is a natural and beautiful characteristic of pure copper).
Need Help With a Return?
Our team is friendly and responsive. We're here to make sure every CopperHome experience ends well — whatever it takes.
This policy applies to all orders placed at copperhome.shop · Last updated: March 2026 · ← Back to Store